How can I make sure that my documents are not rejected?
To ensure a timely, smooth verification experience, please follow these tips:
- Ensure your documents are clear and legible.
- Ensure good lighting; any shadows or glare could make the documents difficult to verify.
- Your ID is valid, and not expired.
- ID documents are pictures, not screen shots.
- Documents are not expired, and issued within the last 2 months.
- All text is clearly legible with no blur.
- Good lighting: Find a well-lit area without harsh shadows on your face. Avoid backlighting, as it can obscure your features.
- Clear background: Choose a simple background free of distractions or other people in the frame.
- Center your face: Position yourself so that your head and shoulders are fully visible within the camera frame.
- How do I verify my identity?
- How do I verify my identity with government-photo ID?
- How do I verify my address?
- How do I verify my credit card information?
- Why do I need to verify my identity?
- How can I track the status of my verification?
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