What is my payment status?

Upon submitting your withdrawal request, you can check the status of your request by following these steps:

Step 1: Log into your account:

Step 1

Step 2: Click on your avatar.

Step 1

Step 3: Navigate to the "Cashier" tab.

Step 1

Step 4: Click on "View Pending Withdrawals".

Step 5: You will see the status progress of all your withdrawal request. If you wish to cancel, it must be before it reaches "Payment Provider".

You will find more detailed explanations on statuses and timeframes at the bottom section, as well as important messages about your withdrawal request.

For more information regarding processing timeframes, please click HERE.
If you have further questions, please do not hesitate to reach out to our Support Team via live chat.

Did you find what you were looking for?

NO YES

Please contact one of our friendly support agents via Live Chat or Email for further assistance below.