Why don't I see any bonuses in my cashier?

If you're not seeing any promotions in your cashier, it's possible that your account has been flagged for one of a few reasons:

  • You have a duplicate account (as per our Terms and Conditions, only one account per household is permitted).
  • You reside in a country that does not qualify for promotions.
  • Your account is in good standing, but you have been classified as a Skilled Player, and therefore go beyond the "casual" player who requires promotions to help with a win - you don't!

If you don't believe any of these apply to you, please send our friendly support staff an email using our Contact Form, and someone will reply with clarification.

Did you find what you were looking for?

Please contact one of our friendly support agents via Live Chat or Email for further assistance below.