What do I do if my deposit is failing?

There could be a variety of reasons why your deposit is failing, but we'll offer pointers on the most common reasons for this:

  • Confirm that the address on your account is the same as the billing address for the credit card you're using.
  • Confirm your debit or credit card allow international transactions (you may need to call the 800 number on the back of your card to enable this option).
  • Your crypto deposits haven't had enough confirmations on the blockchain yet; depending on the fee you've paid; this could take some time.
  • Confirm you have sufficient funds in the account you're attempting to make a deposit with.

 If you have confirmed all the above and are still having issues, Contact Us Now to get additional advice from our friendly staff.

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